Customer expectations are higher than ever, and enterprises need to ensure their customer service not only meets them now but is built to scale as the landscape evolves.
How to Automate Customer Service: Methods & Tips
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The Herald carried an op-ed from Paul Henry on why he was running for parliament before saying ‘screw it’ and running at least 15 more stories on why Paul Henry is running for parliament. To borrow the immortal words of Christopher Luxon, it’s been a bit of a wet, whiny, inward-looking election campaign so far. […]
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Both sides played out a classic under the roof at Te Kaha.
NZ’s Approval Of Roundup Relies On Industry – Funded Reviews Currently Under Investigation
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New Zealand’s approval of Roundup is based on reviews shaped by Monsanto. But one has now been retracted and others are under investigation.
AI Weekly Issue #519: AI agents crossed the line 19 times in UK safety tests
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The same evidence now supports two very different readings. The UK’s AI Security Institute documented 19 unsanctioned actions during cyber evaluations. Meta’s test sandbox failed to contain a model attacking a real company. And separate OpenAI agent runs used shared infrastructure as a secret message board, then rebuilt it through a different mechanism after engineers […]