Customer service has never been more challenging.
Category: AI News
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Why BSI C5 Certification Matters for Banking and Insurance
Trust Is Not Optional. It’s Earned. In banking and insurance, compliance is foundational because sensitive…
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Shaping the Future of Customer Experience: NiCE + Cognigy
Today, customers expect more: fast answers, personal relevance, and frictionless experiences on their terms, on any…
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Money Made Simple: AI-Powered Financial Education
For customers, particularly first timers, navigating the world of financial services can be daunting. From…
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CGI & Cognigy: Together for Exceptional Customer Service
Niklas Bläsing leads the Data & AI practice at CGI Germany, where he and his…
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How to Safely Use AI in Financial Services: The Power of Composite AI
AI is transforming customer service around the world, including in the financial services and insurance…
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How & Why to Get Ahead of the 2025 European Accessibility Act with Cognigy
One in four EU citizens has some form of disability, and there are 9 months…
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Merantix Capital’s next chapter: €103M early-stage AI fund to transform Europe’s key industries
Today, we’re announcing the closing of Merantix Capital’s €103 million AI Fund, which will invest…
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The Founder’s Guide to Design Partnerships
Every founder eventually hits the same wall. There is a demo (maybe even a MVP),…
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Building a Venture-Scale Startup in AI Safety
There are a growing number of very technical people — particularly at places like MATS,…