One in four EU citizens has some form of disability, and there are 9 months left until your digital customer service has to be EAA compliant. Are you ready? On June 28th, 2025, businesses in the European Union (EU) or those operating within it and offering digital products and services must comply with new digital accessibility standards based on WCAG. That means if you offer any form of digital customer service, this affects you whether you’re in the United States, Australia, or anywhere else in the world! Ignoring compliance isn’t just risky—it’s a sure-fire way to invite fines and costly legal disputes, and we’ve seen even titans such as Amazon and Apple aren’t immune to EU law like the GDPR. Luckily, Cognigy’swebchat delivers AA compliance, ensuring your digital customer service is good to go. So, what are the EAA, WCAG, and VPAT, why do they matter, and how do theybenefit you?
